Coordination by proxy
March 27, 2015
So, this happened earlier this week:
@odguru Coordination of knowledge within a system is, I believe, a Wicked Problem. As such it has no solution, just strategies for coping.
— David Thompson (@dcthmpsn) March 24, 2015
Seems like a good question, right? Why are organizations taking so long to figure out effective knowledge collaboration? As my reply implies I think that the fundamental issue of knowledge {management, coordination, collaboration} is ‘wicked’ at it’s core. Here’s more on what I mean by wicked.
One contributing factor to how this problem exhibits itself, and most likely a factor that ensures that this problem persists, is that of scale. Which got me to wondering if anyone has looked at the tension of exploration vs. exploitation as a function of organizational size? A guess might be that at some point an organization becomes large enough that the cost of exploring and discovering ‘who is working on your problem’ is outweighed by simply working on your problem directly.
We have some experience with this here at Lunch Roulette. An email comes through to the info email account:
“Hello, I work at Company X in Division Y and I think this would be a fabulous tool for fostering collaboration across both my and other divisions within my Company. Can you help? Many thanks, John”
Weeks later:
“Hello, I work at Company X in Division Z and I think this would be a fabulous tool for fostering collaboration across both my and other divisions within my Company. Can you help? Many thanks, Jane”
What do we do?
“Dear Jane, Thank you for your note of inquiry! You are right, Lunch Roulette is a fabulous tool for fostering collaboration across divisions within a Company. We can most certainly help. The first step is for you to speak to John in Division Y. We’re working with him, and he had the same idea as you. This might mean you’re facing the same kinds of problems, and it might make sense to think about them together, with us. Looking forward to working with you, Lunch Roulette”
I would imagine this happens a lot - especially for larger vendors and providers of external services. Coordination through a third-party might seem odd, but it’s really a process of ‘problem-based abstraction’, which some of our customers have actually found quite useful. I guess it’s a value-add of working with us!
Thanks for listening,
DT
Culture eats strategy for breakfast and no one is having lunch …
March 9, 2015
Some people attribute the quote connecting culture and breakfast to Peter Drucker. Others do not.
What everyone seems to agree upon, irrespective of where it originated from, is that ‘the culture’ of an organization is going to determine how much ‘different’ you can ultimately drive.
Which brings me neatly to today’s post.
Lunch Roulette - the awesome-web-based-engineered-randomness-solution - is only useful if it’s used. It’s only useful if you have a culture that lunch (or a scheduled break of some kind) is an expected part of the day. Turns out, especially in the US, this isn’t always a guarantee.
This was nicely explored in a recent piece posted on ‘The Salt’ at NPR. Most folks, do not lunch away from their desks.
How bonkers is that? Surrounded by people working at the same company, on stuff that somehow connects in the service of the bigger picture, and no one wants to have lunch and talk about it …
All this, despite exhortations from innovation ‘gurus’, human resources and networking professionals regarding the power of finding someone new to talk to. Don’t believe me? Here’s Reid Hoffmann on the importance of ‘Network Intelligence’. To borrow a nice quote from slide 27:
“When your employees share what they learn from the people in their network (about technologies, competition, talent), they help you solve key business challenges faster.”
Simple as that.
Make it as easy as possible for your employees to connect - have a think about setting up a Lunch Roulette instance; we’ll also work with you to create a cultural norm around taking a break and letting the mind wander in productive and beneficial ways. At least we’ll try, we both know there are no guarantees.
Thanks for listening,
DT